BIKE EXCHANGE & DELIVERY
We take pride in everything we do here at the Bike Austria and this includes making your Bike Exchange as smooth as possible.
From the products we offer, to the service we provide, we want to make buying bikes for children easier, both financially and physically.
Most bikes that you buy online come part assembled. We deliver with just the handlebars and peddles needing to be installed.
For deliveries, we use a third party courier.
If you do need help putting the bike together, we provide a manual and we’re always happy to jump on the phone or have a video call if there are any others questions.
We currently on operate within Austria.
We aim to deliver within 2 weeks of order confirmation and usually it’s a lot quicker.
However, we are only able to deliver once we receive your goods from our supplier. For this reason, we cannot currently offer express delivery however we hope to do so in future.
What if I’m not in when you deliver?
We ask that an adult is present when we deliver. If you need to re-arrange delivery, our courier company can attempt again to deliver.
If we are unable to complete delivery and are not contacted beforehand will contact you to re-arrange delivery. Unfortunately these circumstances we may need to charge an additional delivery fee, however, you will not begin paying your monthly subscription charges until you have received your bike(s).
All bikes must be signed for to confirm receipt of goods.
Can I track my delivery?
Yes, you will be provided with a tracking number.
How does the Bike Exchange work?
Let us know
When your child outgrows their bike, let us know and as soon as possible.
We’ll arrange a delivery of a bike in the correct size. The same delivery specifications apply as above.
We upgrade your price plan
We’ll only upgrade your price plan once you’ve received your new bike.
All contracts are a minimum of 12 months, after which, you can cancel at anytime with just 28 days notice.
You can request an upgrade at any time.